Be patient with this link - it made it onto the digg front page and is suffering a bit. But it's calming down a bit now. I happened to get in and read this lady's article and agree with her. She basically rants for a while about how the phrase 'the customer is always right' is destroying common decency in north america these days. It's well written, kind of abusive (she's ranting, remember?) and articulates a valid point, at least in my mind.