Tuesday, January 31, 2012

Canucks iPad app Fail

I have enjoyed watching the Vancouver Canucks regular season games on my iPad this year. I had to get a special app that would stream the games and it is geo-restricted to BC and Yukon. Being in Vancouver this was a restriction I could live with (although being able to follow my team while traveling seems kind of obvious to me).

Tonight however, I am frustrated. I got home shortly after the game started, fired up the iPad, launched the app only to discover that tonight's game (against the hated Chicago Blackhawks) was not being streamed. No reason was given, restarting the app doesn't 'fix' things, the option to watch the game just does not show up, making this app basically worthless for tonight's game.

This is the second time this has happened. As a customer I expect more visibility into which games will or will not be available for streaming. Actually, I expect that ALL the games for the season should be available through the app - that is basically the reason people get this app.

To be clear: this is not an anti-Apple rant. They merely supply the marketplace. This gripe is leveled at the NHL or possibly the company that was commissioned to write the app for the NHL. If you are not going to serve up some games this season , TELL ME WHICH GAMES I WILL MISS OUT ON FIRST. At this point I don't know if this app is going to work for the next game or not, or if they will withhold playoff games.

It's the uncertainty that puts a bad taste in my mouth more than anything else.

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